Privacy Policy for tx999

1. Information We Collect

When you register for and use a tx999 account, we collect certain personal information to enable us to provide our services, verify your identity, process financial transactions, and comply with responsible gaming obligations. The categories of personal data we collect are set out below.

1.1 Registration & Identity Data

When you open a tx999 account, we ask you to provide the following information:

• Full legal name as it appears on your National Identity Card (NID) or passport
• Date of birth (required to verify that you meet the 18+ age requirement)
• Residential address in Bangladesh (city, district, and postal code)
• A valid mobile number registered in Bangladesh
• A username and password of your choosing

1.2 Verification (KYC) Documents

As part of our Know Your Customer (KYC) process, you may be asked to provide copies of identity documents such as your National Identity Card (NID), passport, or birth certificate. A recent utility bill, bank statement, or other document confirming your address may also be requested. These documents are used solely for identity verification purposes and are stored securely in accordance with Section 7 of this Policy.

1.3 Financial & Transaction Data

tx999 records details of all deposits, withdrawals, and betting transactions conducted through your account. This includes the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction amounts in Bangladeshi Taka (BDT), timestamps, and transaction reference numbers. We do not store full card numbers or mobile banking PINs — payment processing is handled by our certified payment partners who are subject to their own security standards.

1.4 Usage & Behavioural Data

When you interact with the tx999 platform, we automatically collect certain technical and behavioural data, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation paths through the site
• Game sessions played, bet history, and session durations
• Login timestamps and session activity logs

This data is collected to ensure platform security, detect fraudulent activity, improve the user experience, and fulfil our responsible gaming monitoring obligations.

2. How We Use Your Data

tx999 uses the personal data collected from you for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected.

Purpose	Data Used	Legal Basis
Account creation & management	Registration data, identity documents	Contract performance
Age & identity verification (KYC)	NID, passport, date of birth	Legal obligation
Processing deposits & withdrawals	Financial & transaction data	Contract performance
Fraud prevention & security monitoring	Usage data, IP address, login logs	Legitimate interest
Responsible gaming monitoring	Bet history, session data, account activity	Legal obligation
Customer support & dispute resolution	Account data, communication records	Contract performance
Marketing communications (opt-in only)	Contact details, game preferences	Consent
Platform improvement & analytics	Anonymised usage & behavioural data	Legitimate interest

Marketing communications from tx999 — including promotional offers, bonus notifications, and seasonal promotions tied to events such as Eid, Pohela Boishakh, or major cricket tournaments — are sent only to players who have opted in to receive them. You may withdraw your marketing consent at any time by updating your account preferences or by contacting our support team.

3. Data Sharing & Third Parties

tx999 does not sell your personal data to any third party. We share personal data with external parties only where strictly necessary to deliver our services, comply with legal obligations, or protect the integrity of the platform. The categories of third parties with whom we may share your data are as follows:

3.1 Payment Service Providers

To process deposits and withdrawals, tx999 works with certified payment service providers including mobile financial service operators (bKash, Nagad, Rocket, Upay) and card network processors (Visa, Mastercard). These providers receive only the data needed to execute and verify a specific transaction. All payment partners are required to comply with applicable data security standards.

3.2 Identity Verification Partners

tx999 may use third-party KYC verification services to assist with the identity verification process. These partners process identity document data on our behalf and are bound by strict data processing agreements that prohibit them from using your data for any purpose other than the verification service they provide to tx999.

3.3 Game Content Providers

Casino games and sports data on the tx999 platform are supplied by third-party studios and data providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. These providers may receive anonymised session identifiers to power game functionality but do not receive your full personal profile or financial data.

3.4 Fraud Prevention & Security Services

tx999 uses specialist fraud detection and cybersecurity tools that may process IP addresses, device fingerprints, and behavioural patterns to identify and prevent fraudulent activity. This data processing is conducted under our legitimate interest in maintaining a safe platform for all users.

3.5 Legal & Regulatory Authorities

tx999 may disclose personal data to law enforcement agencies, regulatory bodies, or other official authorities where required to do so by applicable law, court order, or in response to a valid legal process. In such cases, we will disclose only the minimum amount of data required to satisfy the legal obligation.

4. Cookies & Tracking Technologies

tx999 uses cookies and similar tracking technologies (such as web beacons and local storage) on the platform. Cookies are small text files stored on your device that help us recognise you across sessions, maintain your preferences, and understand how players use the site.

4.1 Types of Cookies We Use

Cookie Type	Purpose	Can Be Disabled?
Strictly Necessary	Maintain your login session, prevent cross-site request forgery, enable secure account access	No — required for the site to function
Functional	Remember your language preferences, game lobby settings, and display preferences	Yes — via account settings
Analytics	Understand how players navigate the platform so we can improve the user experience (anonymised data only)	Yes — via account settings
Responsible Gaming	Track session duration and activity to support responsible gaming monitoring tools	No — required for player safety

tx999 does not use third-party advertising cookies or retargeting pixels. We do not share cookie data with ad networks, social media platforms, or external marketing platforms. Analytics data collected through cookies is anonymised before any analysis is performed.

4.2 Managing Your Cookie Preferences

You can manage non-essential cookies through your tx999 account settings. You may also configure your browser to block or delete cookies at the browser level; however, please note that disabling strictly necessary cookies will prevent you from logging in to your account and using core platform features. Instructions for managing cookies in common browsers are available through your browser's help documentation.

5. Data Retention & Storage

tx999 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulatory obligations. The following retention guidelines apply:

• Account & identity data: Retained for the duration of your account plus a minimum of 5 years after account closure, in accordance with anti-money laundering record-keeping obligations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction to support financial auditing and regulatory compliance.
• KYC documents: Retained for the duration of your account plus 5 years post-closure, or longer if required by applicable law.
• Customer support communications: Retained for 2 years from the date of the last interaction in a support thread.
• Usage & behavioural data: Retained in identifiable form for up to 24 months; thereafter anonymised and retained indefinitely for aggregate analytics purposes.
• Marketing consent records: Retained for the period during which consent is active, plus 1 year after withdrawal of consent as an audit record.

All personal data held by tx999 is stored on servers located in secure data centre facilities. Access to personal data is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.

6. Your Rights & Choices

As a registered player on the tx999 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat or by sending a written request to [email protected]. We will respond to all valid data rights requests within 30 days of receipt.

Right of Access

You have the right to request a copy of the personal data that tx999 holds about you. Upon receipt of a valid access request, we will provide a structured summary of your data in a readable format, free of charge, within 30 days.

Right to Rectification

If any personal data that tx999 holds about you is inaccurate or incomplete, you have the right to request that we correct or update it. Minor corrections (such as address updates) can often be made directly through your account settings. More significant corrections (such as name corrections following legal name changes) will require supporting documentation.

Right to Erasure

You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent (where consent was the basis for processing), or where you believe the data has been processed unlawfully. Please note that certain data cannot be deleted where tx999 is required to retain it by law — for example, transaction records required for financial compliance. In such cases, we will explain what data must be retained and for how long.

Right to Restrict Processing

In certain circumstances, you may request that tx999 restrict the processing of your personal data — for example, while a dispute about the accuracy of your data is being resolved, or where you have objected to processing and that objection is under review.

Right to Data Portability

Where processing is carried out on the basis of your consent or the performance of a contract, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, machine-readable format, and to request that we transmit that data directly to another service provider where technically feasible.

Right to Object

You have the right to object at any time to the processing of your personal data for direct marketing purposes. Upon receipt of an objection to marketing, tx999 will cease sending marketing communications immediately. You may also object to processing carried out on the basis of legitimate interest, in which case tx999 will assess whether its legitimate interest overrides your rights in the specific circumstances.

7. Data Security Measures

tx999 takes the security of your personal data seriously and implements a comprehensive range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. Our key security measures include the following:

• Transport Layer Security (TLS/SSL): All data in transit between your device and the tx999 platform is encrypted using 256-bit TLS/SSL encryption. Our servers are configured to reject connections from older, insecure protocol versions.
• Data encryption at rest: Sensitive personal data and financial records stored in our databases are encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to systems containing personal data is governed by role-based access controls (RBAC). Staff are granted access only to the data necessary for their specific job functions, and all access is logged and audited.
• Two-factor authentication (2FA): All internal tx999 systems that process personal data require two-factor authentication for staff access. We also offer 2FA to players for their individual accounts.
• Intrusion detection & monitoring: tx999 operates 24/7 automated intrusion detection and security monitoring systems. Suspicious activity triggers immediate alerts to our security team for investigation.
• Penetration testing: Our platform undergoes regular independent security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Incident response: In the event of a confirmed data breach that affects your personal data, tx999 will notify you promptly and take all reasonable steps to limit the impact of the breach and prevent recurrence.

While tx999 takes all commercially reasonable steps to protect your personal data, no online platform can guarantee absolute security. You can help protect your own data by using a strong, unique password for your tx999 account, enabling two-factor authentication, and logging out of your account when using shared devices.

8. Changes to This Policy

tx999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When we make material changes to this Policy, we will notify registered players by email or via a notification within the tx999 platform, and we will update the effective date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how tx999 protects your personal data. The most current version of the Policy will always be available at https://tx999.club/privacy-policy. Your continued use of the tx999 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes.

If any proposed change to this Privacy Policy would involve a materially different use of personal data that you have previously provided — for example, using your data for a new category of marketing purpose — we will seek your consent for that new use before it takes effect.